Craig Clapper advises his students to think of reliability as the platform for better patient care.
“Reliability is the one thing that affects quality, safety and satisfaction well,” he said. “By investing heavily in one thing, you can get three good families of outcomes.”
Clapper is a founding partner and chief operating officer of Healthcare Performance Improvement (HPI), a consulting firm that specializes in improving human performances in complex systems. He also teaches
High Reliability 2.0 for ACPE.
The course is intended as follow-up to another ACPE course taught by Clapper, The Science of High Reliability. The introductory course lays a foundation, then High Reliability 2.0 gives participants the tools to take real-world solutions back to their organizations.
High Reliability 2.0 is being offered at
ACPE’s Fall Institute, November 8-9, at the Westin Kierland Resort & Spa in Scottsdale, AZ. For those who need to take The Science of High Reliability, it can be completed through ACPE's distance-learning program, InterAct Express.
The idea for
High Reliability 2.0 grew out of a desire to offer more advanced courses through ACPE.
“We want them to be implementers, instead of just knowing what to implement,” Clapper said.
Participants come away with nine practical skills:
- Choosing appropriate reliability behaviors using aggregating analysis of harm events
- Implementing both a leader and a physician reliability bundle
- Building collaborative interactive teams (CITs)
- Simplifying protocols by using human factors for written guidance documents
- Error-proofing an environment of care
- Increasing the reliability of checks and verification
- Using cause analysis methodology in peer review
- Quantifying the reliability of a time-out using probabilistic safety assessment (PSA)
- Using reverse tracer methodology to measure process reliability
While all the skills are necessary for creating a culture of reliability, Clapper said the ability to focus and simplify written documents is among the most valuable.